With the rapid rise of digital, remote work is becoming increasingly popular. With the advent of technology, remote work is not just possible, it is necessary. 

Employees in today's company culture are having more and more conversations with customers. It can be frustrating when your team is constantly juggling customer responses and customer requests. Many companies are using the solutions offered by Help Scout to manage these customer conversations.

There is nothing more frustrating than being on the phone with a customer, hoping they will get back to you, only to have them end the call. But, now with Help Scout, it's easy to get back in touch with them. Whether they're calling in to discuss an issue, emailing to ask a question, or chatting on a website, you can easily connect with them. Help Scout makes it easy for your team to handle customer interactions. A remote company, Help Scout is a provider of help desk software. Help Scout's shared inbox gives your team the tools you need to easily manage customer communications. Manage all your customer conversations in one powerful platform that feels just like your inbox.


Our Story

We created Help Scout for businesses that share our passion for doing right by the customer. For many of us, great customer service isn't a cost center — it's an effective marketing tool, a competitive differentiator, and a cornerstone of the brand.

But in 2011, there were no customer service platforms available that embodied our customer-centric values. There were help desks that quite literally treated each person like a number and made it far too difficult to build a long-term relationship. We felt a strong pull to make something different, and we did.


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Learn more at: 🔗 zigi.be/helpscout